1) Support

Velmora Theme Support

Thank you for choosing Velmora.

We’re here to help you get the most out of your theme. Whether you need assistance with setup, configuration, or understanding built-in features, our support team is ready to assist.

What we support

We provide support for the following:

• Theme installation and setup

• Using theme settings and customization options

• Configuring sections and blocks

• Questions about built-in features

• Investigating potential theme issues or bugs

What is not included

The following are not covered under standard support:

• Custom code development or modifications

• Issues caused by third-party apps

• Shopify platform-related issues (billing, accounts, payments)

• Advanced design or layout changes specific to your store

• Custom integrations with external services

Before contacting support

To help us assist you faster, please include:

• Your Shopify store URL

• Theme version

• A link to the page where the issue occurs

• Screenshots or screen recordings (if possible)

• Steps to reproduce the issue

Response time

We typically respond within 1–2 business days.
Response times may vary during high-demand periods.

We’re here to help

Our goal is to make your experience with Velmora smooth and successful.
Don’t hesitate to reach out if you need assistance.

2) Documentation

Velmora Theme Documentation

Welcome to the Velmora documentation.

This guide will help you set up, customize, and make the most of your theme’s features.

Getting Started

Installing the theme

1. Go to Online Store → Themes in your Shopify admin

2. Upload or publish the Velmora theme

3. Click Customize to open the theme editor

4. Configure your homepage and other templates

Recommended first steps

• Upload your logo

• Set your color scheme

• Configure header and footer

• Set up the announcement bar

• Arrange homepage sections

Theme Structure

Velmora is built using Shopify’s modern section-based architecture.

Main components

• Header

• Slideshow / Hero

• Featured collection

• Image with text

• Rich text

• Product grid

• Footer

Theme Settings

You can manage global settings from:
Customize → Theme settings

Colors

Define your store’s primary and secondary colors.

Typography

Choose fonts for headings and body text.

Layout

Control spacing, width, and general layout behavior.

Social media

Add your social links to display in footer area.

Sections and Blocks

Velmora uses flexible sections and blocks for layout building.

Product Page

The product page is optimized for conversion and clarity.

Includes

• Product images

• Title and price

• Variant selectors

• Add to cart button

• Description

• Collapsible tabs / accordion

• Related products

Templates

Velmora allows you to create multiple templates for different needs.

Use cases

• Alternative product layouts

• Landing pages

• Brand story pages

• Contact pages

Troubleshooting

Changes are not visible

• Clear your browser cache

• Ensure you're editing the correct template

• Make sure the theme is published

Layout looks broken

• Check if a third-party app is affecting the layout

• Disable app embeds temporarily

• Review section settings

Mobile view issues

• Adjust spacing settings

• Check image ratios

• Preview on different screen sizes

FAQ

Is this a one-time purchase?

Yes, Shopify themes are typically sold as a one-time purchase per store.

Do you offer custom development?

Standard support covers built-in features. Custom work is not included.

Where can I get Shopify support?

For platform-related issues, please contact Shopify directly.

Need help?

If you need further assistance, please visit:

Support e-mail: info@aiterna.tech